Returns & Exchanges

Jewels are non-refundable but can be exchanged within 14 days of the delivery arrival date of purchase for unworn pieces returned in original condition without signs of wear, use and damage in its original packaging with all tags attached. Exchanges that do not meet our policy will not be accepted. Please email us service@louis-jewelry.com to start the process.

Buyer is responsible for exchange shipping costs, relevant duties and taxes. Items will remain buyer’s responsibility until they’re accepted by us. In case of lost, stolen, misplaced or damaged in transit, it is buyer’s responsibility and we will not reimburse for any costs associated with the transportation. Thus, we strongly recommend buyer using a carrier service with tracking of the goods.